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Everybody indeed wants a shortcut. I just wrote something about this in relation to building online social media communities over on and so I thought I would extend the idea to online reputation management (ORM) as it’s practiced both in your own life (as the resulting splatter painting of your life online, over time, unintentionally) and as it’s managed by my company, Reputation.com. Like Jackson Pollock, you’re creating a genius work of Abstract Expressionistic spatter painting; unlike Pollock, you’re probably not being remotely as artful and intentional as he was — and this is a problem. The art that is reflected online — and in a rich reduction of everything you’ve every done and ever said distilled into only ten — maybe twenty — results. Read the remainder of this entry »
The way you feel now about all those photos of you at the beach, in your suit, body-proud, tanned and drinking — liberation and joy — may end up making you feel completely different in your near future — trapped and ashamed. No matter how young you may be, reading these words, you need to start thinking long-game when it comes to your online reputation.
You’re at the mercy of the Panopticon: networked cameras are almost ubiquitous
Your online reputation on Google Search is a culmination of all your separate, discrete (or indiscreet) choices — sort of like tattoos — and it’s always easier to not get inked in the first place than it is live with the consequences or go through the pain and expense of having all of your tribal, prison, lower-back, ankle, neck, and face tattoos removed. Read the remainder of this entry »
Many hands make light work. Changing your reputation online is no small task. It’s also a house of cards. You can either do it yourself, about yourself, for yourself; or, you can start the equivalent of an online reputation club, inviting friends, family, your colleagues, and your industry to start building a universe of content that is germane and salient to who you are, what you believe, what you’ve done, and what you’re doing as well as who they are, what they believe, what they’ve done, and what they’re doing.
Online reputation is a marathon and not a sprint. One thing I have learned over time is that you cannot treat your online reputation like a barn-raising — you can’t construct an entire online reputation in a long weekend by just getting “all hands on deck,” throwing money, availability, strong shoulders, and resources at it all at once; rather, it’s more like building a wooden boat from scratch — you can spend a weekend designing it, sourcing your materials, and collecting all your tools, but some things take time; and, in boat-building, some things take longer than others (stains and waterproofing take time to dry, bending and curving and shaping wood also requires wetting and careful molding).
I recently got a question from a company with a problem. They have a history of not-so-sterling treatment of customers during the sales process (think used-car dealer approach), which they’ve used throughout the history of the company. For years, the company has been successful, despite customer complaints, but now they are running into a snag. The company’s online reputation is not good, and they are worried that it is starting to affect their sales. They asked if I could help them eliminate the negative results that are popping up about them in search.