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Why you must armor your online reputation

When high-end online reputation management experts like me get together and kibitz about prospecting new business we always talk about how much all our clients would have benefited from taking our calls well before their sundry crises struck.

Long story short: hire me or someone like me if you don’t have a big pile of time but do have a small pile of money; otherwise, spend some of your own time, talent and treasure doing a serious domain name buy; setting up a comprehensive array of sites, blogs, and social media profiles; and keeping them fresh through updates and thoughtful maintenance.

Yes, this could well be a pretty big project that will probably require special budgeting, a little hiring, some additional managing, or some personal time-management for the additional items on your own plate, for sure.

However, spending thousands of dollars and hundreds of hours now will help inoculate you against the inevitable aggressive online reputation attack that most certainly happen to you at some point in the future, be it from something really stupid, evil, or illegal that you and yours have done (or been discovered as doing or having done) or for no good reason other than your competitor wants your concern to die and give up all your clients or because a simple personal break up, perceived slight, psychotic former employee, permanently displeased former client, or inconsolable patient has made you into his or her own personal jihad.

Aside from being perfect, noble, generous, and awesome all the time while making sure that all of your employees, past and present, and all your products and service are above reproach, something’s going to eventually try to give you a black eye online. The question is, how prepared are you and how armored are you on search so that when someone does a cursory search from your name, your company, or your staff, the only thing that comes up on Google are results you control?

The only two other optional besides search engine hegemony are: 1) nothing at all or 2) stuff about you by others; either way, reputation abhors a vacuum. The reason there’s stuff up there about you now even though all you have up online at the moment is a brochure web site and a LinkedIn page is because Google is the most co-dependent, people-pleasing, piece of software on the planet. I believe it feels pain if it cannot give its visitors lots and lots of compelling and delicious content that is at the very least germane to the search and, at best, a sensational laugh-riot of gossip, intrigue, speculation, and embarrassment.

Google’s not about judging the validity or gentility of the content returned but it is about delivery the hottest, freshest, most delicious donuts possible, and if you’re a sleepy little brand, there’s nothing that can jack your traffic and drive attention than a hoary case of crisis.

And, once the cycle begins, it’s virtually impossible to stop its acceleration — the more people who click through to defaming content, especially through Google properties, the more prevalent on Google the content will become and the more people will click through, thus starting a feedback loop that will quickly color and influence universal brand perception of your brand.

Sometimes it’s temporary and sort of like just weathering a storm; other times, however, after the storm is past, there’s a lot of destruction left in the storm’s wake and you’ll need to mortgage that house, sell that plane, and contact someone like me who can start your online reputation rebuilding process.

High-end, high-profile, online reputation management campaigns often cost well north of half-a-million dollars-a-year, not including traditional crisis communications, and take upwards of half-a-year of constant work, savvy upkeep, support, and engagement before the tides change and we’re able to take back all, most, or some of the hills ceded to the crisis, depending.

There have been times I have told prospects, incredulous as to how much fixing their search results would cost, that they should probably consider selling a house, a yacht, or getting a second mortgage on their house if they’re really serious about repairing the gaping hole that bad first page search results put into their business revenue and potential for still existing in one calendar year.

Even if you’re just a regular schmo with an angry ex, the repair bill will be proportionally equally steep for you.

Attacking you, your business, your profession, and even your partners and family, is free. There’s no barrier to entry — all it takes is some time. It doesn’t even take any skill as single-minded obsession with destructive intent tends to be pretty resourceful. The thing about single-minded hateful obsession, it tends to be irrational, fearless, and willing to not only endure lawyering but are willing to trash their own personal reputation in order to destroy yours.

And it gets worse: do you own your own domains? Yes, all your domains? And the domains of your colleagues, board of directors, executives, family members, products, services, intellectual properties, as well as all the top-level variants: .com, .net, .org, .us, .co, etc. As well as all the above separated by hyphens as well. Yes, this will cost you hundreds of dollars-a-year; however, this is 1/1000th of the investment you’ll need to make if your domains are scooped up, instead, by your competitors, your exes, or even less-honorable SEO and ORM shops.

“But hey!,” you say, “it’s illegal for people to misrepresent themselves as me, my brand, my company, my family, or to squat on any of my domains! I have trademarks and patents and global ownership. They’ll fail as I will legally defend my brand and myself and use every anti-squat law and return all of these properties back to my fold.”

Well, that’s fine and well-within your right; however, how much will this cost you in both time and lawyering? Additionally, siccing a lawyer on an online reputation assassin can have powerful blowback with devastating results. The wasp bites resulting from an unmolested hive are bad enough but you haven’t seen anything until you start poking and prodding an active wasp nest.

When I am engaged to repair an online reputation, the first thing I ask is whether the reputation assault is over. Am I doing the equivalent of putting on my hazmat suit, donning my yellow gloves, cracking open a big jug of Clorox, and cleaning up an abandoned crime scene; or, rather, am I strolling into an active online reputation rocket attack?

When all’s quiet on the Western front, sending out your attach lawyers will almost immediately result in a rekindled reputation rocket attack, including recording and transcriptions of lawyer phone calls and voice mails, scans and transcriptions of cease and desist letters, and other completely irrational but amazingly effective techniques that can, at time, feel like online reputation terrorism by online reputation suicide bombers.

Even so, I know for a fact that you still won’t do anything. Like I said at the beginning of this piece, very few brands, companies, and executives ever get ahead of the problem, building the same sort of crisis prep and response plan as well as the kind of reputation armoring and defending that can act as a bulwark against all of the casual attacks, most of the medium attacks, and will act as temporary sandbags and first- and second-hit armor to even against the most serious attacks, at least to slow down the assault until you can activate your crisis response plan and engage in an active defense and even a counter-attack.

If you would like to get onto a call to speak more about online reputation management — be it in preparation for the inevitable attack, be it in response to an ongoing active online attack of your reputation, or to get advice on cleaning up one or more negative results on Google, Bing, or Yahoo! — please send me an email or give me a call. I would be happy to point you in the right direction.

Feel free to own the yacht but hire a crew if you’re not yet seaworthy. If you get my drift and want to adopt the yachting lifestyle yourself but either don’t have the mad sailing skills yourself, don’t yet posses a world-class crew, and don’t know yet where to go, then you should give me a call or reach out me by email — so I can help you pilot your vessel now, in the tranquil blue-green shallows of the Caribbean, as well as in the roughest seas and into — as well as out of — the storm.

If you’d like to chat more, call me at +1 (202) 869-3210 Ext 0001  email me, or feel free to self-schedule a 15-minute call, a 30-minute call, or a 60-minute call with me.

Chris Abraham

Chris Abraham, digital strategist and technologist, is a leading expert in digital: search engine optimization (SEO), online relationship management (ORM), Internet privacy, Wikipedia curationsocial media strategy, and online public relations with a focus on blogger outreachinfluencer engagement, and Internet crisis response, with the digital PR and social media marketing agency Gerris digital. [Feel free to self-schedule a 15-minute call, a 30-minute call, or a 60-minute call with me] A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, web strategy consultant and adviser to the industries' leading firms. Chris Abraham specializes in web technologies, including content marketing, online collaboration, blogging, and consumer generated media.  Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr, and top-10 social media influencers by Marketwire; and, for what it’s worth, Chris has a Klout of 79 the last time he looked. Chris Abraham started doing web development back in 1994, SEO in 1998, blogging in 1999, influencer engagement in 2003, social media strategy in 2005, blogger outreach in 2006, and Wikipedia curation in 2007. Feel free to self-schedule a 15-minute call, a 30-minute call, or a 60-minute call. If you want to know the services that Chris offers check out Services If you want to work with Chris use the Contact Form You're welcome to follow me via Social Media You can learn more about Chris over in About Chris writes a lot so check out the Blog Chris offers webinars so check Events

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