Biznology
Where business and technology create a winning customer experience.

Privacy is an illusion when it comes to Facebook. All of this talk about how Facebook listens and has heard the cry of the...

Is your company afraid of social media? I don't mean merely uncomfortable or inexperienced. I mean white-knuckle teeth-clenching afraid. I frequently talk to companies...

I'm blessed. I'm the first to admit it. I've never been out of work, and although I'd love to tell you that it is...

It's no secret that companies are using Twitter for marketing, but are you monitoring tweets for customer service? Last week, I ran into a...

Have you been hearing about location-based marketing? You might know about mobile phone ads, but have you herd of Foursquare? It's a neat game...

OK, I admit it. I am old as compared to many of the Internet gurus/wizards/ninjas of today. Trouble is, I can't change that. I...

I thoroughly enjoyed my first trip to Winnipeg, speaking to a couple of hundred marketers at the Canadian Marketing Associate Digital Days conference. (You...
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You might not have thought much about how your bank treats you. In a world of drive-through windows and automated teller machines, you might...

When someone asks you what keyword you most want to be #1 for, how many words is it? For most people, the answer is...

Webinars

Outside-in Marketing webinarvideo

Content Marketing is rapidly growing, but is often done poorly. People think they have to publish content regardless of the needs of...