Why Web Site Search Users Say There Are Too Many Results
October 28, 2005I have seen the surveys. I have sat through the usability testing. And it comes up every time. Searchers on your company’s Web sites say that there are “too many results.” They did their search and they saw “1,000 found” or “Results 1-10 of 46,000″ and they feel overwhelmed. Why does this happen? And what are they really trying to tell you when they say there are too many results?





